Privacy and Data Protection Policy

1. Data controller

The controller of the personal data collected on this website, in the online Complaints Book and through our messaging channels is Chaucato Adventure, with its operating base at Antigua Panamericana Sur Km 234, Pisco – Paracas, Ica, Peru.

You can reach us at reservas@chaucatoadventure.com or on WhatsApp at +51 946 211 333.

2. Data we collect

We only ask for the data each step needs:

• Bookings and quotes: name, phone or WhatsApp, number of travelers, preferred date and time, pickup point and any notes you add (for example, a celebration).
• Complaints Book: name, ID type and number, address, phone, email, the details of a parent or guardian if you are under 18, and the details of your claim or complaint.
• While browsing: our hosting provider logs technical data such as your IP address and browser, for security.

We do not ask for sensitive data. Booking forms are not stored on our server: they prepare a message that you send on WhatsApp.

3. Purposes

• Answering your questions, quoting and confirming your booking.
• Running the tour: pickup and transfer from Paracas, access to our base at Km 234 and the passenger records required by tourism regulations.
• Handling claims and complaints from the Complaints Book within the legal deadline.
• Meeting legal, tax and accounting obligations.

We do not use your data for advertising and we do not sell it. If we ever want to send you promotions, we will ask for separate consent.

4. Legal basis and consent

We process your data with your consent, which you give by ticking the box on each form (it is never pre-ticked), and when it is necessary to provide the service you book or to meet a legal obligation, such as handling the Complaints Book. You can withdraw your consent at any time, without retroactive effect.

5. Database and retention

Your data is part of Chaucato Adventure’s customer database.

• Booking data is kept while the business relationship lasts and then for the periods required by tax and accounting rules.
• Complaints Book entries are kept for at least two (2) years from the date they are filed.
• After those periods, the data is deleted or anonymized.

6. Recipients and international transfers

To provide our service we use providers that may receive or host data, including outside Peru:

• WhatsApp (Meta Platforms): the messages you send us from the forms.
• Web hosting and email: the website, the Complaints Book and its records.
• Google: the website fonts and, only if you ask to see it, the “How to get there” map.

These providers process data under their own policies and with appropriate security measures. We do not share your data with other companies for commercial purposes.

7. Cookies and third-party services

This website does not use its own cookies or any analytics or advertising tools. When pages load, your browser connects to Google Fonts and to the site’s styling service, which receive your IP address. The Google Maps map in the “Getting to the base” section only loads if you accept cookies in the cookie notice or on the map itself; from then on Google may use cookies under its own privacy policy. Your choice is stored only in your browser and you can change it at any time. Each cookie, its purpose and its duration are listed in our Cookie policy.

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8. Your rights

You can exercise your rights of information, access, rectification, cancellation and objection (ARCO) at any time, and withdraw your consent. Email reservas@chaucatoadventure.com with your name, a copy of your ID and the right you want to exercise; we will reply within the deadlines set by the Regulations.

If you believe we did not handle your request properly, you can file a complaint with Peru’s National Personal Data Protection Authority (Ministry of Justice and Human Rights).

9. Minors

Bookings are made by an adult, who provides the details of any minors traveling with them. If you are under 18 and use the Complaints Book, please give the details of your parent or legal guardian.

10. Security

We apply technical and organizational measures to prevent loss, alteration or unauthorized access to data: the website runs over an encrypted connection (HTTPS) and Complaints Book entries are stored outside the public part of the server.

11. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date.