Customer care

Complaints Book Libro de Reclamaciones

In accordance with Peru’s Consumer Protection and Defense Code, Chaucato Adventure has an online Complaints Book (Libro de Reclamaciones) available to you.

Claim (reclamo): dissatisfaction with the products or services you contracted.

Complaint (queja): dissatisfaction not related to the products or services, or with the customer service you received.

To file a claim or complaint, message us on WhatsApp at +51 946 211 333 or email reservas@chaucatoadventure.com. We will reply within 15 working days.

1Your details

Full name *

ID type *

ID number *

Address *

Phone *

Email *

I am under 18

2What you contracted

Type *

Experience or service *

Amount claimed (S/)

Service date

3Details

Claim About the service you contracted Complaint About the customer service you received

Details *

Your request *

How would you like to receive our reply? *

I authorize the processing of my personal data to handle this form, as described in the Privacy policy. *

Once submitted, you will receive an email record with your form number.
We will reply within 15 working days, which cannot be extended.
Filing a claim does not prevent you from using other dispute resolution channels, and it is not a prerequisite for filing a complaint with INDECOPI.

Thank you for writing to us